A. If you are a VIP member, you will have a special icon pin with your nickname. You are Free member, you also want to have a special icon? Upgrade to VIP. (http://match.sina.com/index.php?op=upgrademember)

A. Visit the member’s profile, and click on the “Add to my Blacklist”.

A. You are in complete control of the emails you receive from Sina Match. To change your email, go to “My profile” or click here. Then type in the email you want to use.

A. When you have received a message or gift from Sina Match members, we will automatically send a notice email to your mailbox for reminder.

A. When you have set your preference for “My Date”, we are here to give you advice and enhancing your chances. Therefore, we will help you pick out your date weekly based on your specifics and email you about your new match.

A. Just visit your own profile or click here and uncheck the “Auto Notice”.

A. There are two sections in “My Profile”: Basic info and Optional info. The Basic Info contains basic questions about you such as who you are, where you’re from, and the short introduction of yourself. The Option info contains questions about you such as the things that interest you, your lifestyle and your background. "All these two parts helps to form a great picture of who you are. So please feel free to fill them out the best you can."

A.
- If you haven’t login yet, please login from Sina Match.
- After login, click on “My Match”, you will be in “My Profile”. In order for the other members to find you, please filled out all the fields in both “Basic info” and “Optional Info” as best as you can.
*Those information are like keywords that can be used to describe you. This will enhance your personal characteristics, and help you to find other users with the same common interests.

A.
You can have options for deciding whose messages you want to get from.
- All Members --> You will be able to receive messages from all Match members.
- Friends Only --> You will ONLY receive messages from members who are on your friend list.
- No One --> You wont receive any messages.

A. If you wonder what to write about yourself in 500 words, we are here to help you to create it. We provide you the most useful article formats in English and Chinese. Simply fill out the blanks then the articles are done. This is for other members find and understand you more easily.

A. Please login to Sina Match and go to "My Match". Edit you profile as often as you’d like, but remember: You must click on “Save All Changes” after you’ve made your changes.

A.
Sina Match Team reviews each and every profile to increase your chances of meeting quality matches.

We may reject profiles that contain any of the following:

• Abusive language of any kind, including vulgarity, racism, illegal activity, etc.
• Any direct contact information, including email addresses, URL, ICQ/instant messenger IDs, phone numbers, full names, addresses, etc.
• Business or political advertisements or solicitations.
• Unauthorized use of copyrighted or trademarked material
• Overt solicitation for sex or descriptions of sexual activity, anatomy, etc.
• Solicitation of multiple or additional partners .

A. You’ve found someone you’re interested in, if you are our VIP member, you can directly see her / his contact info: Email, MSN, Yahoo, QQ from the profile. If you’re free member, let’s Upgrade to VIP to see her/ his now. Upgrade today to find who you’re looking for.

A. If your account does not contain member profile, it would not be available to other members to view or contact. Just follow the guidelines and create your profile, new friends are just a few clicks away!

A. No, you can still do searches without completing your profile; however, the more complete your profile is, the more likely you are to find people and have others find you.

A. This will give us information to help you find the one you're looking for and give you a great opportunity to really find your own match. So please feel free to fill out all the characteristics that you've wanted for your date.

A. If your account does not contain member profile, it would not be available to other members to view or contact. Just follow the guidelines and create your profile, new friends are just a few clicks away! And if you don't have a photo in your profile, add one today. Statistics proves that profiles with photos are more likely to receive attention than profiles without. Also please be make sure you're checking your messages box everyday. (Don't put the link in it, the hyperlink is working)

A. Statistics prove that profiles with photos are more likely to receive attention than profiles without. So Add your photo today!

A. Sina Match is here to providing our members with a secure and comfortable environment. We reserve the right to crop or reject any photo at our discretion. The default photo will not appear on the site until they are approved by Sina Match. Please follow the photo guidelines as bellowed:

• Your default photo appears on every page of your profile, and a smaller version shows up when other members sear for matches.
• You must appear in the primary default photo and must not be obscured.
• Don’t send a group photo for your primary default photo. We can’t be certain of whom you are and we will not be able to crop the photo.
• Your photos have to be in JPG, GIF, and PNG format.
• Every photo size should be less than 300K.
• If you are a VIP member, you can upload 10 photos; free members can upload 5 photos. Upgrade to VIP to upload more photos.
• Nude, obscene, sexual or otherwise offensive photos will not be posted.
• Copyrighted material will not be posted.

A. Share your everyday experience and life with other members so they can know you better. You can also upload your daily photo to have a photo-diary gallery. So Write your diary today!

A. You can choose each of your diary’s status. If you want to share with others, you can check the Public radio button. If you just want to it to yourself, you can check the Private radio button then no one will be able to read it.

A. Sina Match free members can write 500 words in every diary and upload 1 photo (under 100K). For Sina Match VIP members, they can write up to 1000 words in every diary and upload 1 photo (under 100K).

We may reject or delete diaries that contain any of the following:

• Abusive language of any kind, including vulgarity, racism, illegal activity, etc.
• Any direct contact information, including email addresses, URL, ICQ/instant messenger IDs, phone numbers, full names, addresses, etc.
• Business or political advertisements or solicitations.
• Unauthorized use of copyrighted or trademarked material
• Overt solicitation for sex or descriptions of sexual activity, anatomy, etc.
• Solicitation of multiple or additional partners  

A warning will be sent to those who violate the rules. If no actions had been taken, his/her account will be closed. Those who have more than 3 violations will have their IP blocked.

A. There are 2 sections in My Friends:

Friends – are ideal features for you to interact with other members who you’ve contacted with and allow you to identify or keep a note to particular groups of friends, enjoying an organized online experience with friends you met on Sina Match.

Blacklist – is a list that you can put some members to this list and then they wont be able to send annoying messages or gift to you.

A. When you met someone and you want to add her/him to your Friends, simply go to her/his profile, and click on “Add to My Friends”, then she/he will be in your Friends. And you can also Edit “My Comment” to take a note of this friend. VIP member can also “Create new group” to organize all your friends.

A. When you really feel like you don’t want to let someone contact you anymore, simply go to her/his profile, and click on “Add to My Blacklist”, then she/he will be added to your Blacklist. And you can also “Edit Comment” to take a note of this member. Free member have a limit of 5 members on the list. VIP member has no limits. Upgrade to VIP.

A. Visit your “My Friends” and choose Friends. Then click on “remove” beside the member you’d like to delete.

A. Visit your “My Friends” and choose Blacklist. Then click on “Remove from Blacklist” beside the member you’d like to delete.

A. Sina Match knows you want to know more people. Therefore, you can have as many as you want!!

A. Free member can add up to 5 members. VIP member can add unlimited.

A. Members will remain in you’re my Friends list until you decide to delete them.

A. Yes, please sign in to view your list of My Friends.

A. To find your list of your Friends or Blacklist, visit My Match’s sub options – My Friends.

A. Once you’ve found some profile you’re interested in, click on the “Leave Message” on the right. If you are not yet a Sina Match member, you can choose from being a free or VIP member, depending on the length of time you want to subscribe to the Sina Match Service. (Free member has no limit time) Once subscribed, you can send messages or gifts to that special someone.
By only allowing sending message communication between members online, we are able to create a more secure environment with people looking for relationships or friendships. Subscribe today to meet who you’re looking for.

A. Sina Match members can access all their messages and gifts by clicking the “My Match” and choose “My Messages” link. From the Inbox page, you will be able to access the messages and photo of the person who sent you the message or gift.
Free member --> can save 50 messages in the inbox.
VIP members --> can save up to 10000 messages in their customized boxes.
Upgrade to VIP to start or continue a conversation.

A. Being a VIP member in Sina Match gives you access to more tools and benefits that will help you find the relationship or friendship you want and need. And we’re continuously listening to our members to provide you with a better set of functions.

As a VIP member you can have more:

• Upload personal 10 photos
• Send and receive 2000 messages or gifts from other members monthly
• 10 message boxes and can save up to 1000 messages
• Access to direct contact information of other members
• Group members you add to you’re my Friend – Friend lists
• Block members you feel annoying from sending you any messages
• Automatically match result with the profile you’re viewing
• Profile listed on top
• 1000 words every diary
• View 500 members list
• View 1000 photos in gallery

Get started today! Become a VIP.

A. When you open a new unread message, you will be able to reply to it, or delete it. If you are a VIP member, you can also create your own 10 folders to categorize all the messages you’ve got. If you delete a message and want to restore it, in the trash can folder check the box next to that particular messages and choose the folder you want to move back.

A. When you signed in, watch for the alert on the top of Sina Match homepage or you can choose to be notified when you have new messages or gifts by checking the Auto Notice button in your basic info profile.

A. Yes, you can still send a message to the member that is on your blacklist, but you wont get any messages from him/her.

A. Sina is an international site, we have 4 sites (USA, China, Hong Kong, Taiwan) targeting the main Chinese societies globally. Therefore, you can meet people from all over the world.

A. It’s totally free to become our member! And we also have a 1-month plan, 6-month plan, and a 1-year plan. Simply sign up for FREE to learn more about us.

A.

• In order to become a VIP member, you have to register as a free member first. If you are not a free member, Please click here to sign up first.
• Please go to “JOIN US”. You can choose which plans you want to upgrade, and click on “Upgrade to VIP now”.
• You will be taken to Paypal’s homepage, and you can choose either using your Paypal account or using your own credit card to make the payment.
• Now you can use the most featured functions in Sina Match.

A. Sina Match accepts your payments by credit card or Paypal account through the safe systems of Paypal. Sign up today for more details.

A. Sina Match happily accepts your

• American Express
• Discover
• MasterCard
• Visa

A.

• For the 1-month plan, it is $5.99 only.
• For the 6-month plan, it is $29.95, you get one month FREE!!
• For the 1-year plan, it is $59.90, you get 2 months FREE!!

A.

• For the 1-month plan, the membership will be renewed in a monthly recurring basis until you cancel the subscription.
• For the 6-month and 1-year plans, your account will not be automatically renewed after the expiration date.

A.

For the 1-month plan subscription, to resign your membership or subscription, you can cancel at anytime through Paypal.

Steps:

1. Go to Paypal homepage
2. If you have a Paypal account, log in with your Paypal account. And if you paid by using your own credit card, you will need to memorize the email account and the 8-digit password you filled out during the payment process.
3. Choose “My Account” and click on the sub tab– “History”
4. Choose “Subscriptions” from the pull-down “Show” menu and press the submit button.
5. Choose the latest subscription, and click on “Status”.
6. You will be taken to the “Transaction Details” page where you may cancel your subscription.

For the 6-month and 1-year plan subscriptions, to resign your membership or subscription, you have to cancel it during the first 30 days, and we will refund the amount you paid minus $4.99 (processing fee). After 30 days, you will not be able to cancel the subscription.

A. Deleting your Sina Match profile or photos will not cancel your Sina Match VIP subscription or membership. You will need to go to Paypal homepage to cancel your VIP membership. (see : How do I resign my VIP membership from Sina match? )

A. Canceling your membership or subscription will immediately stop all future scheduled payments for this subscription, therefore, your VIP membership will be downgraded immediately; however, any remaining credit will not be refunded.
*Please check your Paypal payment history and understand your Next Payment Date to determine the best time to resign.

A. No, Sina Match does not pro-rate your subscription. If you cancel after Your first month, your subscription will remain active for the remainder of your initial term. During that time, you’ll be able to have all the VIP featured functions and send email and chat with other members.

A. Congratulations! That means we’re really helping you. To delete your personal information and profile, please contact us, and we’ll help you to delete your personal data. We of course wish you the best, but if things don’t work out, you know where to find us.

A. Try to sign up from this page. If you still have trouble, though, please feel free to contact us.

A. No problem! Go here and provide us with your username and birthday. Our system will automatically email the password to your registered email account.
*Please make sure to add netizens@staff.sina.com to your contact list. Or if you haven’t received the email, please check your junk or spam email boxes.
Still need Help? Feel free to contact us.

A. No problem! Please feel free to contact us (http://support.sina.com/home/comment/comment.php) immediately! Our customer support will help you.

A. Visit Sina Match and login. Then click on “My Match”. This allows you to update your nickname, email address, gender and more.

A. If you think you accidentally entered the wrong password or have forgotten it, please sign in again and click “Forgot password?” to have your password emailed to you. If your old username is not available, register with a new username (http://match.sina.com/index.php?op=upgrademember) and password to begin your new starting with someone special!
Still need Help? Feel free to contact us. (http://support.sina.com/home/comment/comment.php)